专利内容由知识产权出版社提供
专利名称：METHOD OF PROVIDING ROUTING
INFORMATION TO CONTACT CENTER
发明人：O'CONNOR, Neil申请号：EP09704212.1申请日：20090113公开号：EP2252968A1公开日：20101124
摘要：A contact center receives an image and processes the image to identify usefulinformation. From this information, a routing parameter is obtained for use in routing acontact relating to that image to an agent or other resource of the contact center. In thisway a received image can be employed to route a contact.
申请人：Avaya Inc.
地址：211 Mount Airy Road Basking Ridge, New Jersey 07920 US
国籍：US
代理机构：Brophy, David Timothy
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